Privacy Policy

This policy explains how the business operating our site handles personal data when you browse information about video games, consoles and accessories, or interact with our sales and rental services. We process personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation.

Who is responsible for your data?

The data controller is the business operating this service. You can write to us at Upper Hyde Farm Lane, Shanklin, Isle of Wight, PO37 7PS, United Kingdom.

Personal data we may collect

The information we collect depends on how you use the site and our services. It may include:

• Information you provide when making an enquiry, requesting a game rental, or arranging a purchase, such as your name, contact details and the contents of your request.
• Order, rental and transaction information, such as the items involved, relevant dates, payment status and records needed to manage returns or rental obligations. Payment details are handled by the relevant payment provider where one is used.
• Technical and usage information, such as your IP address, device and browser information, pages visited and interactions with the site.
• Information you provide when giving feedback or otherwise communicating with us.

Please do not provide personal data about another person unless you are authorised to do so.

How and why we use personal data

We use personal data only where we have a lawful basis to do so. Depending on the circumstances, we may use it to:

• display and maintain the site and help ensure its security;
• respond to enquiries and provide information about available games, consoles and accessories;
• manage sales, payments, deliveries, returns and customer service where these services are requested;
• manage rentals, including rental periods, returns and related records;
• meet legal, accounting and regulatory obligations, and establish or defend legal claims; and
• understand and improve the site and our services.

Our lawful bases may include performing a contract or taking steps at your request before entering into one, complying with a legal obligation, pursuing our legitimate interests, and your consent. Where we rely on legitimate interests, we consider your rights and interests. We rely on consent where the law requires it, such as for certain non-essential cookies, and you can withdraw consent at any time.

Cookies and similar technologies

Our site may use essential technologies needed for its operation and, if enabled, analytics or other non-essential cookies. Where required by law, we will ask for your consent before using non-essential cookies. You can also manage cookies through your browser settings, although blocking essential cookies may affect how the site works.

When we share personal data

We may share relevant information with service providers who support the operation of the site or help us provide services, such as hosting, payment, delivery, analytics and technical support providers. They may process data only for appropriate purposes and subject to suitable safeguards. We may also disclose information where required by law, to protect rights and safety, or in connection with a business reorganisation. We do not sell personal data.

International transfers

If personal data is transferred outside the United Kingdom or, where applicable, the European Economic Area, we will ensure that the transfer complies with data protection law. This may include relying on an adequacy decision or using approved contractual safeguards.

How long we keep information

We keep personal data only for as long as needed for the purposes described in this policy, including managing enquiries, purchases and rentals, meeting legal and accounting requirements, and resolving disputes. Retention periods vary according to the type of information and the circumstances. When information is no longer needed, we delete it or securely anonymise it.

Your data protection rights

Depending on the circumstances and applicable law, you may have the right to request access to your personal data, correction of inaccurate information, erasure, restriction of processing, or a copy of data you provided in a portable format. You may also object to processing based on legitimate interests and withdraw consent where processing relies on consent. These rights are not absolute and may be subject to legal exceptions.

To exercise a right, write to us at Upper Hyde Farm Lane, Shanklin, Isle of Wight, PO37 7PS, United Kingdom. We may need to verify your identity before responding.

Children’s privacy

Our site and services are not directed at children. We do not knowingly collect children’s personal data without appropriate authorisation. If you believe a child has provided us with personal data, please write to us so we can review the matter.

Security

We use appropriate technical and organisational measures to protect personal data. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Complaints

If you are concerned about how we handle your personal data, please write to us at Upper Hyde Farm Lane, Shanklin, Isle of Wight, PO37 7PS, United Kingdom. You also have the right to complain to the UK Information Commissioner’s Office. If you are in the European Economic Area, you may be able to complain to your local data protection supervisory authority.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will be published on our site.